Media Statement Five
Cadent engineers worked through the night to complete a complex repair operation to a high pressure steel gas main which was damaged by a third party in Eye, Suffolk on Monday (12 November) at an industrial estate at Eye Airfield.
Additional engineers and support staff from around the country have been drafted in as Cadent works to restore gas supplies to the 1100 homes and businesses that lost their gas supply following the damage.
The complex repair to the high pressure gas main – which included cutting out a section of the pipe – has now been completed and engineers are currently carrying out tests to ensure the repaired main is working correctly.
Once this is done and gas is flowing back into the local network our engineers will need to visit every property again to switch the gas back on and ensure gas is flowing safely to gas appliances such as boilers, cookers and gas fires.
We hope to start turning supplies back on later today (Wednesday 14 November) and people are encouraged to have someone at their property to enable this to happen.
All our engineers carry ID badges and people should inspect these before allowing anyone into their property.
Repairs are still underway to the gas main supplying properties on the industrial estate – this work will need to be completed before properties there have their supply restored.
The temporary loss of gas supply may mean people use more electrical appliances but it’s very important that the electricity network is not overloaded so people are asked to use electricity wisely and to avoid using too many appliances at the same time.
A customer centre has been set up at Eye Community Centre, 23 Magdalen Street, Eye, IP23 7AJ, where people can get information and advice.
Alternatively if they have any enquiries about this incident they can call 0345 835 1111*(This number is manned between 8am and 8pm).
All customers in vulnerable situations , for example elderly people, those who are chronically sick, people with disabilities, families with babies or very young children, that we have been made aware of, have been visited to ensure they are getting appropriate assistance. However, if you know of someone in a vulnerable situation and you are concerned please contact 0345 835 1111.
For incident updates people can also :
Follow us on Facebook – https://www.facebook.com/Eye-Loss-of-Gas-731411550560385
twitter @CadentGasLtd and @cadentgashelp
our website – https://cadentgas.com/emergencies-safety/incidents/eye-suffolk